Privacy Policy
This Privacy Policy explains how Bristol Manufacturing Co. LLC ("we", "us", "our") collects, uses, and protects information about you when you visit bristol-mfg.com or place an order with us.
1. Information we collect
We collect information you give us directly — your name, email address, shipping and billing address, phone number, and the items you order. When you pay by card, the payment is processed by our PCI-compliant payment provider; we do not store full card numbers on our servers. We also collect limited information automatically when you visit the site, such as your IP address, browser type, pages viewed, and approximate location, primarily through cookies (see Section 5).
2. How we use your information
- To process and ship your orders, and to communicate about them.
- To respond to customer support inquiries.
- To improve the website and product range.
- To prevent fraudulent transactions.
- To send you marketing emails — only if you explicitly opt in, and you can unsubscribe at any time.
3. Sharing with third parties
We share your information with a limited number of trusted providers who help us run the business: payment processors, shipping carriers, email service providers, and analytics services. These providers are contractually required to use your information only as needed to perform their services. We do not sell your personal information to third parties.
4. Cookies and tracking
We use a small number of cookies. Some are essential to make the site work (such as keeping items in your cart). Others are optional analytics cookies that help us understand how the site is used. On your first visit you'll see a banner asking you to accept or reject optional cookies. You can change your choice at any time by clearing site data in your browser.
5. Your rights under CCPA (California residents)
If you live in California, you have the right to:
- Know what categories of personal information we have collected about you and the purposes for which they were used.
- Delete personal information we have collected from you, subject to certain exceptions (for example, completing an open order).
- Opt out of any sale of your personal information — though we do not sell personal information.
- Non-discrimination — we will not deny you service or charge you different prices for exercising any of these rights.
To exercise any of these rights, please email hello@bristol-mfg.com with the subject line "Privacy Request".
6. Your rights under GDPR (European visitors)
If you are located in the European Economic Area or the UK, you have the right to request access, rectification, erasure, restriction, or portability of your personal data, and to object to certain types of processing. Contact us at the email above to make a request. You also have the right to lodge a complaint with your local supervisory authority.
7. Data retention
We retain order records for as long as required by tax and accounting law (typically seven years in the United States). Marketing email lists are retained until you unsubscribe. Customer support correspondence is retained for up to three years.
8. Children's privacy
This site is intended for adults. We do not knowingly collect personal information from anyone under the age of 13. If you believe we have done so inadvertently, please contact us and we will delete the information promptly.
9. Changes to this policy
We may update this Privacy Policy from time to time. The most recent version will always be posted at this URL with a revised "Last updated" date.
10. Contact
Questions about this Privacy Policy can be sent to hello@bristol-mfg.com or by mail to: Bristol Manufacturing Co. LLC, 47 Thames Street, Bristol, RI 02809, USA.